Delivery & Returns

Delivery

Orders are shipped with HepsiJet and typically delivered within 3–5 business days. A tracking number is emailed once your order ships.

Under Turkish distance-selling regulations you may withdraw within 14 days of delivery, without giving any reason.

Start a return by emailing merhaba@navohi.com. Returned items must be unused, with tags intact and in resaleable condition.

We cover return shipping. Once your return is approved we send you a prepaid return code, so you can send the parcel with HepsiJet at no cost to you.

Once we receive the returned item, your payment is refunded to the original card/method within 14 days at the latest.

If an item arrives damaged or incorrect, contact merhaba@navohi.com; we cover shipping and exchange costs.